Politique de remboursement

DELIVERY 

  • Prices & Orders: All prices are in Euros (€) including French taxes (TTC). Orders are final once paid via checkout. Outbound shipping costs are non-refundable.

  • Delivery: Delivery estimates are as follows, and can vary on location. We ship within France (domestic shipping) and also to the rest of Europe.

  • Approximate delivery times are as follows:

    • France 3-5 working days

    • rest of EU  5-7 working days.

 

Returns

In accordance with statutory consumer protection laws, you have the right to withdraw from your purchase and return your item(s) within 14 days of receiving your complete order, without needing to provide a reason.

Note: Returns must be initiated through our customer service first so we can issue your return shipping label. Please read our returns policy to begin a return.

1. Conditions for Return

To be eligible for a refund, items must be returned in the condition you received them. This means:

  • The item must be unused, unworn, and unwashed.

  • All original swing tags and labels must still be attached.

  • The item must be returned in its original packaging if applicable.

Please note: We reserve the right to reduce the refund amount if the value of the goods has been diminished by handling them beyond what is necessary to establish their nature, characteristics, and functioning.

3. Non-Returnable Items

Regulatory reasons, the following items are exempt from the 14-day return window and cannot be returned:

  • Custom-made or highly personalised items.

  • Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., cosmetics, intimate apparel).

  • Perishable goods or items that deteriorate rapidly.

4. How to Initiate a Return

To start the return process:

  1. Contact our customer service team at hello@clubbonbon.eu,  within the 14-day window; including your Order Number and details of the item(s) you wish to return.

  2. Once your request is received and approved, we will organise and email you a return shipping label along with instructions on how to send your package.

  3. Please dispatch the goods back to us within 14 days, using the label provided. We cannot accept returns sent through alternative carriers or delivery services so please use the label provided.

5. Refunds & Shipping Costs

Once your return is received & inspected, we will process your eligible refund without undue delay and no later than 14 days from the day we receive the returned goods (or proof of dispatch).

  • Refund Method: Refunds will be issued to your original method of payment.

  • Outbound Shipping: Original shipping costs are non-refundable in the event of a return.

  • Return Shipping Costs

    • We have a standard returns fee of €2.00

    • The cost of the return shipping label (€2.00) will be deducted from your final refund amount.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at hello@clubbonbon.eu with photos of the defective item. 

We reserve the right to update our returns policy at any time and changes are effective immediately upon posting on our website.